Technical support - Metos Marine
First-class technical support
The marine environment does not allow for corrective maintenance by a service partner. In addition to durable, high-quality equipment, expert and efficient technical support is therefore an extremely important part of our customer success and our service package in the marine environment.
We offer our international partners expert technical support across our entire product range. Our technical expertise is second to none and responds quickly to the challenging situations our customers face.
For example, if there is a fault with a device that requires a new spare part or if the device needs to be replaced, contact our technical support for help.
We offer our international partners expert technical support across our entire product range. Our technical expertise is second to none and responds quickly to the challenging situations our customers face.
For example, if there is a fault with a device that requires a new spare part or if the device needs to be replaced, contact our technical support for help.
Metos Marine Technical Support – keeping your galley running smoothly
When a problem arises onboard, time is of the essence. Our technical support team works swiftly to diagnose the issue and ensure the right spare part is on its way – so it's ready at the next port of call. We base our support on facts, not assumptions. If something is uncertain, we communicate it clearly. You can count on our expertise, precision, and commitment to keeping your galley operations running smoothly.
Deep Understanding of Maritime Standards & Requirements
We know the regulations inside out, ensuring compliance and seamless operation.
Unmatched Knowledge of Metos Equipment
Our expertise covers the full range of Metos appliances, guaranteeing accurate troubleshooting.
Continuous Training & Development
Our team undergoes regular training to stay ahead of the latest technologies and provide top-tier technical support.
Deep Understanding of Maritime Standards & Requirements
We know the regulations inside out, ensuring compliance and seamless operation.
Unmatched Knowledge of Metos Equipment
Our expertise covers the full range of Metos appliances, guaranteeing accurate troubleshooting.
Continuous Training & Development
Our team undergoes regular training to stay ahead of the latest technologies and provide top-tier technical support.
Our Technical Support Center monitors product safety
Our own Technical Support Center inspects our products with extreme precision and performs detailed technical tests on them to ensure the safety and capacity of the equipment. For instance, in operational safety testing, electrical and mechanical operational safety is assessed. In capacity testing, the actual consumption data is checked and it is ensured that the product is capable of the nominal capacity. Inspection reports are created for the tests and reviewed with the supplier. The entire testing process can sometimes take quite a long time before the product is finally accepted into Metos' selection.
Marine-specific equipment testing – ensuring safety & reliability
At Metos Marine, we go beyond standard technical support. Our team has the capability to test equipment using maritime-standard voltages, ensuring that appliances function safely and reliably in real onboard conditions.
- Guaranteed usability – Know that your equipment is ready for operation before installation.
- Enhanced safety – Reduce the risk of electrical issues by verifying compatibility in advance.
Our Technical Support Center monitors product safety
Our own Technical Support Center inspects our products with extreme precision and performs detailed technical tests on them to ensure the safety and capacity of the equipment. For instance, in operational safety testing, electrical and mechanical operational safety is assessed. In capacity testing, the actual consumption data is checked and it is ensured that the product is capable of the nominal capacity. Inspection reports are created for the tests and reviewed with the supplier. The entire testing process can sometimes take quite a long time before the product is finally accepted into Metos' selection.
The equipment has been purchased to be used in production, and this is best achieved by keeping it in good condition.
Spare parts
Spare parts are the key to a long life of your equipment.